Sometimes, your subscribers will text your phone number or reply to your text message.
Depending on your settings and what a subscriber texts in, a few different things could happen.
A subscriber texts HELP
Your subscriber will receive a message informing them how to unsubscribe, how to contact your, and include compliance language.
A subscriber texts STOP
Your subscriber will receive a message informing them that they have been opted-out of receiving texts from your brand. The message will also inform them how to opt back in.
A subscriber replies to your campaign
Most of the time, your subscriber will be replying to a campaign you sent out. They might be asking a question about a deal or product you texted about, or they might be replying with excitement.
If you have Conversational Messaging turned on…
Your subscriber’s message will go to your Conversational Messaging dashboard in your TapOnIt admin and you will receive a notification per the settings you have enabled. They will not receive anything back until you message them back from your Conversational Messaging dashboard.
Want to learn more about Conversational Messaging and interacting with your subscribers on a one-to-one basis? Reach out to support@taponit.com.
If you do not have Conversational Messaging turned on.
Your subscriber will receive an ‘Expired Keyword’ message informing them that what they texted in is not a keyword. You will not get a notification that a subscriber texted in and you will not be able to message them back.